Network infrastructure and collaboration serves as the foundation for today’s IT environment, enabling the flow of data, applications and cloud services across the enterprise and beyond. IrisLogic can help ensure this critical infrastructure meets today’s business requirements through high-performance local- and wide-area network architecture. We engineer robust wireless networks to support the demands of today’s mobile environment.
Unified Communication is next-generation services for communication, collaboration, and convergence. UC integrates voice, data messaging, conferencing, and collaboration services over converged networks. In fact, there has been a surge in UC interest because of its high ROI and collaboration benefits. UC was once only deployed in large enterprise organizations with significant IT budgets, but now UC solutions are within the reach of all organizations, small and medium businesses too.
A wide range of communications and collaboration services, including voice, video and presence-based applications, also travel across the network infrastructure. IrisLogic can help customers take advantage of these technologies to reduce costs, improve productivity, increase flexibility and boost the bottom line.
IrisLogic Network Lab
Cutting edge IP communications platforms are efficient, cost-effective and easy-to-maintain replacements for outmoded PBX technologies. More importantly, the latest IP communications solutions bring increased functionality that better serves today’s increasingly mobile workforce. IrisLogic’s engineering expertise spans the gamut of communications and collaboration solutions, including:
- Unified communications
- Collaboration Services
- Video and telepresence
- Contact center solutions
Unified Communications
Unified communications creates a single platform for voice, video, email, chat, social collaboration and other applications, all of which can be accessed and blended on demand. Contextual presence enables users to see whether someone is available, busy, away from their computer or offline, as well as what communications channels and devices are available to the end-user. Users can also switch among various communications channels and increase or decrease the number of participants within a single session.
At IrisLogic, we have unmatched expertise in the design, implementation and support of unified communications solutions and can help customers eliminate communications silos that sap productivity. With a unified communications solution from IrisLogic, you can:
- Increase efficiency by eliminating multiple inboxes
- Reduce “phone tag” through presence and shared calendaring applications
- Enhance customer service through easier accessibility
Unified communications solutions can be complex to deploy and typically require extensive integration and customization. Our engineers consult with you to determine your pain points and opportunities to improve communications, and architect a solution that maximizes both time-to-value and ROI.
Between telephone, video conferencing, email and instant messaging, organizations have a growing number of channels with which to communicate internally and with their customers. While the prospect of using these technologies offers potential time and cost savings and can help increase productivity and collaboration, the benefits can only be realized if communications platforms are effectively integrated across the enterprise.
But often organizations have difficulty streamlining their communications platforms because they have been developed in independent silos, with separate infrastructure and support channels. A strong collaboration program links multiple independent technologies, enabling organizations to enhance the customer experience, maximize employee productivity and improve operations continuity—all while reducing
Unified communications solutions can be complex to deploy and typically require extensive integration and customization. Our engineers consult with you to determine your pain points and opportunities to improve communications, and architect a solution that maximizes both time-to-value and ROI.
Collaboration Services
Between telephone, video conferencing, email and instant messaging, organizations have a growing number of channels with which to communicate internally and with their customers. While the prospect of using these technologies offers potential time and cost savings and can help increase productivity and collaboration, the benefits can only be realized if communications platforms are effectively integrated across the enterprise.
But often organizations have difficulty streamlining their communications platforms because they have been developed in independent silos, with separate infrastructure and support channels. A strong collaboration program links multiple independent technologies, enabling organizations to enhance the customer experience, maximize employee productivity and improve operations continuity—all while reducing
IrisLogic supports collaboration initiatives through our dedicated Network and Data Center Services practice. We deliver transformation solutions centered on collaboration technologies, regardless of your communications program’s level of maturity. Whether you’re beginning to explore a collaboration solution or already have one in place but require support maintaining it, IrisLogic Collaboration Services can meet you where you are and help make sense of the complicated communications environment to maximize its value to your business. The collaboration services we provide are:
- Assessment Services
- Deployment Services
- Sustainment and Maintenance Services
Video and Telepresence
Video is transforming the business environment thanks to the time and cost savings of videoconferencing, video-based training and more. Video has the potential to streamline business processes and erase geographic and cultural boundaries by enabling highly effective communication and collaboration across distributed teams. And as video moves from the conference room to the desktop and mobile device, workers throughout the enterprise can have these tools at their fingertips.
IrisLogic experts understand the latest video and telepresence technologies and can help organizations select and deploy the right platform to derive a wide range of benefits:
- Reduced business travel
- Increased efficiency
- Greater business agility
- Enhanced customer service
- Support for “green” initiatives
It all begins with an assessment of the wired and wireless network infrastructure to ensure seamless support for video applications. Our engineers then integrate video into the enterprise communications platform so that it is readily accessible and easy-to-use. The result is a video infrastructure that can deliver a lifelike telepresence experience as well as desktop and mobile videoconferencing and streaming media applications.
Contact Center
The contact center has become a core component of today’s enterprise, representing the hub of customer engagement and interaction. Providing a high-quality customer experience is critical to the success of the customer relationship and the overall perception of the company’s brand.
Today, that experience extends beyond the telephone to include email, chat, texting, mobile apps and social media. As a result, it is no longer sufficient to maintain a “call center” — organizations need multichannel contact centers that enable agents to move seamlessly across these lines of communication.
IrisLogic Surveillance Control Center
IrisLogic has designed, configured and implemented contact center solutions for organizations of all sizes and in a wide range of industries. We start by defining the ideal customer experience and how the contact center will enable that experience. We then help you choose the right contact center solution to meet those requirements.
Our engineers have the expertise to help you deploy a solution that optimizes customer interactions while maximizing agent efficiency. Sophisticated reporting and analytics tools help managers streamline operations and gain new insight into customer needs.