IrisLogic RMM offering comprise of three core deliverables: 24/7 remote monitoring, service desk, and event monitoring. We have invested in the state of the art tools to enable receiving alerts to situations requiring immediate attention and also to provide maximum uptime to customers. The common services include event monitoring, managed firewall, intrusion detection, virtual private network, vulnerability scanning, and anti-viral services. IrisLogic high availability security operation center provides 24/7 services.
IrisLogic’s team of consultants and support technicians provide round the clock services to manage and maintain your mission critical infrastructure devices. IrisLogic Service Desk is key component in providing effective problem management and remediation services to end users. The service desk allows the MSP to resolve issues remotely for customer 85% of the time, tremendously reducing the need to schedule an on-site visit.
- We offer Silver, Gold and Platinum plans that range from simple monitoring and escalation to complete remote support and on-site support.
- The Managed Services consists of Problem Resolution, Preventive Maintenance, Remote Access Support, Remote Event Monitoring, Dispatch Desk, Help Desk and additional services as required.